First Line Support Consultant
The Opportunity
Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).
As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training.
Your responsibilities will include:
- Providing clients with an excellent customer service via phone, email, and webchat.
- Diagnosing and finding solutions to customer queries in a timely, professional manner.
- Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
- Logging and investigating outstanding tickets.
- Contributing to and helping to develop Pinewood’s internal knowledge base.
- As your knowledge grows, providing support to more junior members of the team.
This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.
Requirements
We are looking for a natural people person with an ability to understand the needs
