IDV / IDAR Specialist

Location: Remote Required Clearance: Public Trust  Required Education: Associates Degree Required Experience: 4 years Position Description The IDV / IDAR Specialist handles identity verification (IDV) and identity account recovery (IDAR) processes for external users of the FSA IAM systems. This role manages customer support through dedicated mailboxes, processes verification and recovery cases, ensures accurate handling of user information, and supports seamless access to FSA applications and services. Responsibilities The specialist monitors and responds to emails in key support mailboxes such as FSA ID Verify and ID Verification, assisting external users who need manual identity verification or account recovery. They process user-submitted identity documents, review information for accuracy, update case notes in the PAS Admin Tool, and close cases once verified. The role includes managing data related to user identities, supporting internal data sharing for fraud analysis, ensuring unique user identifiers and critical user information are properly handled, and maintaining accurate records for reporting. Additional responsibilities involve supporting content updates, access and use reporting, network-related user data capture, edge protection measures, analytic tagging or dynamic error messaging, application-specific information, and AIMS token management where needed for customer support. Required Qualifications - Strong attention to detail when reviewing identity documents