Intermediate Help Desk Technician

Location: Russell-Knox Building (RKB) - Quantico, VA Required Clearance: Active TS/SCI Certifications: Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements) Required Education: Associate's degree or higher in Information Technology, Cybersecurity, Computer Science, or a related discipline is desired. Equivalent specialized experience may be accepted. Required Experience: 5 years’ experience in technical support, with at least 3 years of Service Desk experience. Position Description Ailani Wind Joint Venture is seeking an Intermediate Help Desk Technician to serve as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets. Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at differing classification levels including controlled unclassified information, Secret, Top Secret, and Counter- Intelligence. Primary Responsibilities Typical Responsibilities/Tasks: •    Provide Service Desk customer support for all AFOSI computer networks and systems, with an emphasis on customer service and call and ticket resolution at differing classification levels.  •    Deliver comprehensive, end-to-end customer IT support, including transitioning, operating, maintaining, tracking, restoring, protecting, and backups.  •    Resolve customers’ administrative and technical