Customer Experience Representative

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

We have big hearts and love big ideas. We’ve been around for more than  100 years, but don’t let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

What you’ll do:

• Provide best in class customer service to external stakeholders, internal business teams and other disciplines within Company’s operations.

What you can expect:

• Explain general workers’ compensation and company guidelines, requirements and procedures using problem solving skills and broad-based knowledge
• Handle phone, chat and email on a consistent and professional basis
• Manage and prioritize a high volume of administrative tasks including but not limited to: email, phone, chat and fax
• Provid