Technical Account Manager
Who we are:
Pixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe that IT should be automated and unattended as much as possible. We understand that doing so requires technical expertise, careful planning, and effective execution. The result is significant cost-savings, increased productivity, security, and employee efficiency. Our experience in software development, systems administration, and business operations allow us to find the optimum solutions for our clients.
The role at a glance:
We are seeking a Technical Account Manager to own and strengthen client relationships while serving as a trusted technical advisor. In this role, you will partner with clients to understand their IT environments, business goals, and technical challenges — ensuring they receive maximum value from Pixel Machinery’s services. You will also act as a technical SME, advising on solutions, managing escalations, and guiding clients through key projects and initiatives.
This is a hybrid role blending strategic customer success (retention, engagement, satisfaction) with technical expertise (IT systems, SaaS environments, and automation).
Responsibilities:
- Serve as the primary point of contact for a portfolio of clients, building long-term, trusted relationships.
- Partner with client leadership and stakeholders to align IT s
