Customer Success Associate | New York

Competencies

Planhat's Deployment Strategy group is scaling, and this role exists to help it scale well.

This is a supporting role, and it sits at the center of the team. Your primary job is supporting the Director in building the structure that makes our Deployment Strategists effective: planning frameworks, renewal standards, portfolio reporting, account intelligence, and whatever else the group needs as it grows. Alongside that, you support the Deployment Strategists on key accounts. You will not own the structure and you will not own the accounts. You will make both better, and you will learn more in two years than most people do in five. You will not be handed a portfolio on day one. You will earn one.

Experience matters less than drive, ambition, judgment, how fast you learn, and whether you fit how this team works. Most people who succeed here are recent graduates with a record of performing somewhere competitive, or have one to two years in a startup, consultancy or fast-growth SaaS environment.

• Structured thinker. You take an ambiguous situation, break it into parts, and come back with a recommendation rather than a list of questions.

• Comfortable with data. A CRM data model, a field mapping or a large spreadsheet doesn