Customer Sucess Manager
Company Overview
At Plantiful, we’re focused on transforming the Plant and Horticulture industry by leveraging modern technologies to solve key pain points businesses face. Our inventory and sales management software improves the workflows for plant growers and plant wholesalers, resulting in stronger ecological and financial profiles. In other words, our software helps make the world a greener place!
Job Description
We are looking for a seasoned Customer Success Manager who is driven, eager, and experienced in building and growing customer relationships. As one of the earliest customer-facing hires at Plantiful, you will play a significant role in growing the company's sales & CS culture, which we intend to make a fantastic place to work!
Your day-to-day tasks will include:
- Demonstrating expert level knowledge in delivering Plantiful solutions and best practices.
- Onboarding & Adoption: Guide customers through seamless implementation and maximize product value to them.
- Customer Engagement: You regularly meet with existing customers to promote product option, increase customer loyalty, identify expansion opportunities, strengthen relationships, and monitor us
