Posted 1mo ago•Mexico
Real Time Analyst
MiddleOn-site (Mexico)Salary undisclosed
Required Skills
Node.js
Job Description
Únete a Banco Plata! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande.
¡Forma parte de la revolución financiera que está cambiando México!
Responsibilities
Real-Time Task Assignment:
Ensure all agents are consistently assigned interactions (chats, calls) to maximize team efficiency and eliminate idle time.
Activity Monitoring:
Monitor service levels, response times, and workload across all queues, agents, and teams in real time to ensure operational targets are met.
Ready to apply? Optimize your CV for this specific jobAI customizes your experience bullets and increases chances to get hired.
