NetSuite Account Manager

Plative is hiring Account Managers (AMs) to take ownership of our existing client portfolio and drive growth through renewals, expansions, and transitions from “Transform” (project-based work) to “Innovate” (managed services and phase 2 programs).

This role is critical to maintaining strong year-over-year renewal performance and ensuring clients receive proactive account leadership. You will partner closely with our Associate Directors (ADs), who focus on delivery, and Client Partners (CPs), who focus on new logo acquisition, to ensure no customer falls through the cracks.

Key Responsibilities:

Account Ownership & Growth

• Serve as the commercial owner of 20–40 Tier 1 & 2 accounts across NetSuite practices.
• Develop and execute 90-day and greater renewal plans for all renewable clients; own renewal negotiation and close.
• Lead transform-to-innovate transitions, ensuring 70%+ utilized accounts are converted to longer-term managed services.
• Create and maintain quarterly account plans, including whitespace mapping, stakeholder multi-threading, and alliance engagement with NetSuite teams.
• Drive upsell and cross-sell opportunities across Plative’s Salesforce, NetSuite, Data, and AI capabilities.

Client Relationship Management

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