Global IT Support Specialist
Company Description
About Playtech
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.
As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.
Ready to level up your career?
Playtech‘s Global IT Unit is looking for a Global IT Support Specialist with excellent troubleshooting and problem-solving skills to join our Bulgaria, Sofia offices and work on-site.
Job Description
Your influential mission. You will...
- Be part of global IT team and participate in company wide projects.
- Provide Tier 1-2 IT support for Playtech employees on-site and remotely.
- Troubleshoot IT problems globally via a centralized ticket system
- Participate in the team’s on-call rotation, responding promptly to incidents and providing remote or on-site support when required.
- Track and keep IT assets inventory up-to-date.
- Be responsible for installation, administration, maintenance and troubleshooting different devices.
- Troubleshoot network issues.
- Communicate with employees to identify problems and advise on solutions
Qualifications
Components for success. You...
- Have 2+ years of experience in an IT support role, ideally gained within a large international corporate environment.
- Have a good understanding of Windows based client environments and Active Directory. Azure and on-prem.
- Possess practical knowledge of computer hardware and maintenance.
- Have a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments.
- Are ready to contribute to documentation, KB, manuals and monitoring.
- Have excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly.
- Strong spoken and written English.
- A calm, friendly, and service-oriented approach when supporting non-technical users.
You'll get extra points for...
- Knowledge of MacOS operating systems and management.
- Experience in Cloud Solutions.
Thrive in a culture that values...
- Global scope and inclusive working environment.
- Constant learning and development opportunities.
- Ability to contribute to common success.
- Active lifestyle and mental well-being.
- Professional and relaxing environment.
- Vibrant working environment
Additional Information
Global IT Unit
We are a team of talented professionals, contributing to stable Playtech’s working environments from New York to Manila. Our dynamic team spans the globe, working together across Infra, Networking, Security, and People & Culture. We continuously challenge ourselves to test and expand our skills in a supportive environment. We grow our knowledge everyday by immersing ourselves in the workings of a global enterprise. We make an impact – every team member’s contributions are valued and essential to our success.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
