Collections Specialist

Who is Plenti?  Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion. About the role:The Collections Specialist plays a key role in supporting Plenti customers who have fallen behind on secured or unsecured loan repayments, managing a portfolio across early to late‑stage arrears. The role blends customer engagement, negotiation and problem‑solving to help customers resolve arrears and return to good standing, while keeping our collections approach professional, effective and compliant.  This role suits someone who thrives in a fast‑paced, customer‑facing environment and brings genuine care, resilience and sound judgement to every conversation. Whether your