Consumer Experience Journey Specialist

The Role

The Consumer Journey Specialist maps, monitors, and improves the experience consumers have with Plexus, from discovery and purchase through onboarding, product use, reorder, loyalty, advocacy, and win-back. This role connects consumer feedback, behavioral data, and operational insights to reveal friction, document current and future journeys, and recommend practical improvements. Working across teams, the Specialist turns a clear view of the consumer journey into coordinated action that makes it easier for consumers to engage with Plexus at every stage.

 

Employee Value Proposition

Help shape a growing consumer experience function with a broad view of how people discover, purchase, and use Plexus products. You will bring consumer data and teams together, make the journey visible, and turn insights into improvements that strengthen engagement and loyalty. This role offers the opportunity to influence decisions across Marke