Founding Account Manager
About the role
The first account manager at Pocket. Most people use Pocket for work, and most of them bought it themselves - the same path the big collaboration tools took before they went company-wide. Team plans are the next step. They only pay off if a team that starts with Pocket keeps using it, adds seats and renews, and nobody owns that yet. You do. Once a company signs, the account is yours: you get it live, grow it and renew it, and you write down how Pocket does account management as you go. This is a hands-on role: you run the onboarding calls, chase inactive seats, ask for the expansion and close the renewal.
What you'll own
Expansion: more devices and seats in accounts that already buy
Renewals: on time, with attach rate going up
The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
Account health in the CRM: activation, usage, seats, renewal date, next step
Feedback to product and support: what teams need, what admins ask for, what breaks at rollout
What we're looking for
You've owned a book of business accounts: onboar
