Network Customer Support Engineer
Location: Zurich, Paris or Munich
Language: Fluency in a two European languages in addition to English.
About Us
Point One Navigation is building the future of precise location. Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation. We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact.
Role Outcome
The Network Customer Support Engineer owns the customer support experience tied to the reliability, visibility, and operational health of Point One’s correction network.
This is a player-coach role. You will personally handle complex technical support cases while also leading the operational systems, monitoring, and processes that ensure the network performs reliably at scale.
Success in this role means:
Potential customer facing issues are identified and addressed before they impact customers.
When incidents do occur, they are resolved quickly with clear communication and strong root-cause analysis.
