Customer Success Lead

About PointOne

PointOne is reinventing how law firms operate.

Our AI-powered timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We’re a venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Following an excellent seed round and rapid customer adoption, we’re expanding our customer success team to keep up with demand.

Who you are

You have 5+ years of experience in customer success, account management, or other client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS.

You have:

• A passion for building deep, trusted relationships with customers

• Excellent communication and problem-solving skills

• Experience managing B2B customers with complex workflows or integrations

• A proactive mindset — you don’t wait for problems to be reported; you anticipate them

• Experience working with product and engineering teams to represent the voice of the custo