Customer Success Manager

Our Story

Pointr is the market leader in Indoor Mapping, Location and Analytics and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.

Role Overview

We are looking for a Customer Success Manager to join the team — a senior individual contributor role that leads customer success for our Workplace customers.

This role sits at the center of our post-sales organization, supporting our Workplace customers using the standards for how we drive adoption, manage renewals and expansions, and handle complex customer risks in a disciplined, repeatable way.

You will assess customer health, lead renewal and ex