Account Champion

The Role

At Portless, we don’t just ship packages; we bridge the gap between global brands and their customers. As an Account Champion, you are the "Operational Architect" and heartbeat of our highest-priority accounts. You aren't just a translator; you are the strategic link that ensures North American growth strategy is converted into flawless, scalable execution on the China & Chicago fulfillment floors. You are a Logistics Diplomat—equally at home presenting performance data to executives as you are commanding authority on the warehouse floor.

Key Responsibilities

1. Strategic Liaison & Risk Mitigation

• Bridge the Strategic Gap: Act as the primary conduit between North American leadership and the China & US FC. You don't just communicate strategy; you influence it by providing the "boots on the ground" reality.
• The Feedback Loop: Serve as the internal advocate for the merchant. Identify recurring friction points on the floor and partner with CS, Product/Services, & Engineering to build systemic, software-based solutions that prevent future bottlenecks.
• Cultural & Operational Translation: Ensure "unboxing" quality and delivery speed expectations are not just understood, but codified into the local FC’s DNA.

2. Operational Prioritization & Leadership

• Workload Orchestration: Lead the FC floor in prioritizing daily tasks for Tier 1 & 2 Merchants. You hold the "Michelin Star" stan