About the Role

The Senior AI Implementation Manager leads complex, high-impact client implementations of Posh's conversational AI platform for financial institutions. This role blends strategic project leadership, technical fluency, and stakeholder management to ensure successful, on-time deployments for credit unions and community banks.

Senior AI Implementation Managers operate with a high degree of autonomy, driving execution across ambiguous or large-scale projects while setting the bar for quality and process across the team.

What You’ll Do

• Lead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approach

• Anticipate risks early and proactively drive mitigation plans

• Ensure alignment across client and internal stakeholders at all levels, serving as a core partner to technical, product, and client success teams

• Influence decision-making on implementation approach and tradeoffs, and act as an escalation point for complex challenges

• Design and refine solution approaches alongside technical teams, including nuanced configurations and edge cases

• Drive