Tier 1 Customer Success Agent
About the job:
We’re on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come.
Join the team that’s making our goal a reality. At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, it's our mission and responsibility to help communities unlock economic mobility—with affordable credit products designed to improve financial health.
Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a fully distributed company with a global workforce. We have over 100,000 reviews on the App Store with a 4.8 star average rating. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.
What you’ll do:
Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
Classify inquiries based on severity and priority
Investigate and/or resolve inquiries according to knowledge base articles and reference mat
