About the Training Team

Training is how Possible keeps Operations ready for new hires, ready for new products, and ready for the shift AI is bringing to how the work itself gets done. We run the live training and close the loop between QA and coaching so agents improve, faster.

The Role

The Training Associate leads facilitated training delivery across Operations, including training and facilitating alongside BPO partner trainers. You'll lead live onboarding, refresher, and product-launch training for internal teams and BPO partners. You'll turn QA referrals into real 1:1 coaching. And you'll help build the LMS courses and microlearning that let the team's output scale without scaling headcount.

This is a delivery role, not a strategy role. You'll report to the QA Manager and work in close, day-to-day partnership with the Documentation & Training Manager, who owns facilitated training delivery, sets its strategy and direction, and will train you into the role. The Manager owns the function; you lead the sessions, get training in front of people, and make sure it lands.

Key Responsibilities

Facilitated Training Delivery

• Lead live onboarding, refresher, and product-launch training for Operations team members, BPO partner trainers, and cross-functional audien