Senior Customer Onboarding Manager
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
We're hiring a Senior Customer Onboarding Manager to own onboarding for Postscript's largest and most complex customers, guiding them through list growth, campaigns, and automations to hit strong ROI with email in their first 60-90 days. Your efforts will directly benefit our customers and contribute to our ambitious growth plans.
This is a senior, hands-on IC role. Given our upcoming email product launch, we need someone with real email marketing chops (Klaviyo, Braze, Iterable, or similar) alongside strong ecommerce/martech onboarding experience — ideally 5+ years in enterprise-level customer-facing work, not scale/SMB-only.
