Flow Coordinator

POSITION SUMMARY    Responsible for the daily health center patient flow. Reduces patient wait times and ensures a positive patient experience. Maintains center specific systems that meet productivity performance benchmarks. Trained to perform the duties of a patient care associate and jump in when needed.     ESSENTIAL JOB DUTIES AND RESPONSIBILITIES    Customer Service & Productivity (70%)  Continuously monitor and prioritize charts/clients waiting and optimize room utilization, using staffing model. Ensure appropriate triage as necessary.   Monitor and minimize wait times offering options to clients and making adjustments to services as necessary to facilitate excellent customer service and meet customer satisfaction benchmarks.   Continuously monitor and adjust staff schedules on a daily basis to ensure efficient delivery of service and adequate break/lunch times. This includes the authority to make changes in staffing patterns and/or duties to assure optimum flow and patient satisfaction. Decisions will be made in coordination with other clinic leaders.    Promote continuous communication that creates and maintains a teamwork approach and effective customer service.  Contributes to achieving health center productivity goals.   Understands and commits to customer-oriented approach to health care delivery.     Program & Office Support (20%) Proficient in the duties of a Patient Care Associate Acts as an electronic health record super user. Proactively looks ahead at sched