Business Operations Lead
Prelim is growing 2-3x annually and our platform powers account opening and onboarding for banks across the country. Our team is at a turning point: the informal systems that got us here won't scale with where we're headed next.
Today, the work of coordinating across teams, tracking delivery, and keeping the company’s operational rhythm falls on the founder — who is also our head of product — and on the leads themselves. That’s not sustainable and we know it.
As our first Business Operations hire, you’ll build the operational infrastructure Prelim runs on. There’s no playbook and no predecessor. You’ll decide what to systematize first, build processes that scale, and manage our two technical account managers.
What You'll Own
The company operating system. You'll build and run the lightweight systems that give leadership a weekly view of who's working on what, team load, and delivery risk across product and implementations. When a new bank comes in, you're the person who looks at current allocation, identifies who has capacity, and presents staffing options — not the founder doing it from memory in a Slack DM. You surface stalled projects, overloaded teams, and unanswered customer concerns before they become emergencies.
