Posted 1w ago•Inwood, New York, United States
Quality Assurance Specialist - Merchant Experience
MiddleOn-site (New York)Salary undisclosed
Job Description
About Us
Premium Merchant Funding (PMF) provides fast, flexible funding to small and mid-sized businesses across the country. We want every merchant we fund to have a transparent, professional experience, and we're building a team to make sure that happens.
The Role
We're looking for a detail-oriented, personable Quality Assurance Specialist to contact newly funded merchants and gather honest feedback about their experience. You'll speak with business owners about how they were treated during the funding process, and your findings will go straight to leadership to help us improve our service, our sales team, and our broker partnerships.
Schedule: Full-time, Monday through Friday, 10:00 AM to 6:00 PM, in office in Inwood, NY.
What You'll Do
- Make outbound calls to funded merchants to run structured quality-assurance interviews
- Ask about their experience with the sales rep, or with the broker on brokered deals: professionalism, clarity, responsiveness, and whether they were represented accurately
- Confirm that merchants understood their terms and find out about any unexpected fees, charges, or surprises
- Record feedback accurately in our CRM and survey tools
- Flag concerns, complaints, or possible compliance issues to management right away
- Send and follow up on post-funding feedback surveys
- Spot trends and help prepare regul
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