Customer Experience Advisor - Full time

 

Department: Customer Experience - Full time

Employment Type: Fulltime

Location: Onsite - Sandyford, Dublin 18 

Compensation: €29,000 Base plus up to €5,000 bonus structure.

 

 

Key Responsibilities:

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers’ needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.

 

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