Technical Support Engineer

Pressable (“WordPress hosting that means business”) seeks an experienced, motivated, and empathetic professional with the expertise to help us meet or exceed our high standards in Customer Technical Support.

Pressable is seeking an experienced WordPress & Hosting expert with advanced WordPress performance and troubleshooting skills to join our Customer Support Team. Here at Pressable, we take pride in offering the best WordPress hosting on the planet. Our platform is rock-solid, our pricing is fair, and our team is fiercely dedicated to our customers' success and happiness.

With our exciting growth, we’re looking for experts who can investigate highly technical WordPress and Hosting related questions and issues. All while providing the fast, friendly, and helpful support experience that our customers love. 

This is a technical role designed for a self-driven problem solver and lifelong learner who thrives in complex troubleshooting environments. You will report to Customer Support leadership and work closely with cross-functional partners across Pressable and Automattic to ensure a high-quality experience across all customer interactions.

Responsibilities

• Interacting with existing and potential customers by responding to WordPress and platform-related inquiries through live chats a