Technical Operations Specialist (f/m/d)

What we build

Most companies find out about supplier insolvencies, cyber attacks, factory fires or floods that affect their supply chain when it's already a crisis. Prewave exists to change that. We're an AI-native company giving BMW Group, Hilti and Lufthansa real-time visibility into supply chain risks before they become headlines.

We're looking for a Technical Operations Specialist (f/m/d) who takes ownership of the data-focused, technical side of getting our platform to work for enterprise customers from day one. Someone who uses AI as a default part of how they work - and knows when to trust their own judgment.

What you'll own

• Translate customer requirements into technical reality - setting up new customer environments, tailoring the platform to specific client needs, and optimising existing environments as those needs evolve
• Handle bulk data updates and large-scale data imports, working directly with our databases and keeping data quality high across the system
• Act as the technical escalation point for support and implementation teams, troubleshooting backend roadblocks and solving unique technical challenges for existing accounts.
• Join customer calls when needed to walk them through a technical topic in clear, simple language, helping them get the most out of the platform
• Partner with the Customer Success team to troubleshoot technical roadblocks, sol