Project Coordinator

The Project Coordinator is responsible for coordinating new IT infrastructure projects from the point of sale through preparation for Project Manager handoff. This is a client-facing role where you will be the customer's primary point of contact after the sale, while coordinating with engineers, procurement, warehouse, shipping, and internal teams to keep projects moving. The role focuses primarily on IT infrastructure deployments, including servers, switches, wireless access points, and workstation deployments. This is not a software development role.

In simple terms: Set up the project, coordinate the people and resources, keep the customer informed, and resolve issues before they become project blockers.

KEY RESPONSIBILITIES

• Pick up newly created projects from the regional project board and take action within the required SLA.
• Set up projects in ConnectWise Manage, including importing project scope through ScopeStack, reviewing quotes and service tickets, and breaking the project into phases, tasks, and estimated hours.
• Review the customer's signed scope and conduct the project kickoff communication.
• Serve as the primary point of contact for customers during the pre-project and coordination stage.
• Clarify and resolve scope discrepancies or customer questions regarding the services they purchased.
• Coordinate and assign engineer