Project Coordinator

Role overview:

The Project Coordinator sets up new IT infrastructure projects, assigns engineers, gets hardware ordered, and keeps the customer informed until each project is handed to a Project Manager. The role is client-facing: after the sale, the coordinator is the first person to contact the customer. This position also runs small workstation deployment projects end to end, including coordinating workstation setup with the client. Projects involve network infrastructure (servers, switches, wireless access points), not software development. In one line: set up each project, assign it out, and fix whatever goes wrong along the way.

Key responsibilities:

The coordinator sets up about 10–12 projects a week (around 40 a month) for an assigned region, and must act on each new project within 5 working days.

1. Pick up new projects from the regional landing board, where Finance creates them.

2. Set up each project in ConnectWise: import the scope through ScopeStack, review the customer quote and service ticket, and break the work down into phases and hours.

3. Send the customer a kickoff email summarizing the quote and scope they signed. Resolve any mismatch if the customer disputes what they signed for.

4. Assign engineers using the ConnectWise dispatch portal. Match each engineer's availability (40 h