Customer Service Representative (English)

How you are going to make an impact 🛠

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
• Work together with various departments to address complex problems and escalate issues when necessary.
• Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
• Record and document repetitive issues to contribute to process improvement.
• Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
• Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
• Identify and execute initiatives to improve the overall customer experience.

Discover your Fit 🪄

• Experience in fintech (forex/crypto).
• 1+ years of online customer support experience.
• Excellent written and oral English.
• Excellent interpersonal and communication skills.
• Ability to manage or navigate stressful situations.
• Experienced with using customer service software, tools and databases&l