Customer Delivery Coordinator (Contract)

We are looking for a Customer Delivery Coordinator based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high-growth electronics company, we seek a candidate with experience in building and nurturing an exceptional Customer Delivery Experience team that consistently provides WOW experience for our customers, solidifying PRISM+ as the best customer-oriented company.

This passionate and experienced individual will help drive customer satisfaction by exceeding expectations and fostering a positive culture and mindset within the team. The Customer Delivery Coordinator will report directly to the Customer Service Manager.

Responsibilities

• Coordinate delivery / installation / servicing schedules according to customer preferences, available slots, and logistical constraints.
• Coordinate with delivery / installation / servicing team to ensure strong adherence to scheduled slots and proactive reschedule appointment if necessary.
• Keep internal systems and databases updated with accurate order and scheduling information.
• Analyze trends in customer orders and delivery / installation / servicing schedules to enhance future operational strategies.
• Professionally address customer questions and concerns related to order scheduling, tracking, and delivery through email, phone, chat and other platforms in a timely and courteous manner.
• Assist customers in tracking their sta