Customer Experience Manager
PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.
Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.
Responsibilities
- Lead, mentor, and develop a diverse Customer Experience team, fostering a customer-centric culture across all touch points.
- Manage the end-to-end customer journey, ensuring a seamless and consistent experience throughout the customer lifecycle.
- Analyze customer feedback, satisfaction metrics, and behavioral trends to identify opportunities for improving the overall customer experience.
- Collaborate closely with cross-functional teams in
