Delivery Experience Coordinator

We are looking for a full-time Delivery Experience Coordinator based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high-growth electronics company, we seek a candidate with experience in building and nurturing an exceptional Customer Service and Order Scheduler team that consistently provides WOW experience for our customers, solidifying PRISM+ as the best customer-oriented company.

This passionate and experienced individual will help drive customer satisfaction by exceeding expectations and fostering a positive culture and mindset within the team. The Delivery Experience Coordinator will report directly to the Head of Customer Experience.

Responsibilities

• Coordinate delivery schedules according to customer preferences, available slots, and logistical constraints.
• Keep internal systems and databases updated with 100% accuracy.
• Source, evaluate, and onboard new vendors to support operational growth and scalability.
• Monitor vendor performance, including service quality, responsiveness, and compliance with company standards.
• Analyze trends in customer orders and delivery schedules to enhance future operational strategies.
• Professionally address customer questions and concerns related to order scheduling, tracking, and delivery through email, phone, chat and platforms in a timely and courteous manner.
• Assist customers in tracking their