IT Admin Support
We are looking for an IT Admin Support to join our IT team on an initial 3 months fix term contract which can lead to a permanent position. You will provide first-line IT administrative support, triage service desk tickets, and manage colleague onboarding and offboarding activities while ensuring a positive user experience and timely resolution of routine IT requests.
This is a full-time role, requiring 37.5 hours per week, working in our Gloucester office, on a 3 months fix term contract basis with the possibility of potentially becoming permanent (temp to perm).
You MUST have the right to work in the UK, no sponsorship options.
AGENCIES! Please refrain from sending across speculative CV's as they will be disregarded.
Requirements
Key Responsibilities
Service Desk & Ticket Management
- Monitor and triage incoming IT support tickets.
- Resolve basic first-line technical queries.
- Escalate complex issues to the appropriate IT specialists.
- Track ticket progress and ensure users receive regular updates.
- Maintain accurate service desk records.
Joiners, Movers & Leavers
- Coordinate IT onboarding for new starters.
- Support Microsoft 365 administration, including user management, licensing and mailbox administration
- Set up laptops, peripherals and
