About Progress Partners

Progress Partners is a fast-growing technology company building and scaling next-generation SaaS and mobile platforms. We blend creativity with data-driven execution to ship high-impact products, including AI-powered tools, productivity platforms, and workflow software, used by millions of people in more than 160 countries.

Our global team of experts in software development, product design, growth, and analytics collaborates across time zones to deliver category-defining innovations. We work end-to-end across the product lifecycle: design, build, launch, and scale.

If you’re passionate about building transformative products, Progress Partners is a place to make a lasting impact.

About the Role

Hi, I’m Bohdan, Head of Customer Support at Progress Partners, and I’m hiring a Senior AI Automation Engineer to join my team. Our support operation runs on connected tools (Zendesk, Twilio, Outlook, Gmail, in-house admin panels and our product APIs), all tied together by flows, triggers, and automations. Now we want to bring LLMs into that stack to take repetitive work off our agents’ plates, and we need someone to own it full-time. You’ll build and run