About Promise

Promise is a pioneering film and TV studio at the forefront of the generative AI revolution. Our mission is to reimagine what's possible in entertainment by bringing together the world's most visionary storytellers and GenAI creators, empowered by cutting-edge tools and proprietary workflows. Through bold collaborations and a forward-thinking approach to sourcing IP, we are building a dynamic slate of original and licensed projects that push creative boundaries. Backed by premier VC firms, Promise is shaping a new era in GenAI-powered storytelling, where creativity knows no limits.

Role Overview

Promise's artists and productions depend on a demanding mix of workstations, cloud, storage, and media transfer tools every day, and on IT support that keeps all of it moving.

As IT Support Engineer, you own day-to-day IT support for the studio: tickets answered, machines imaged and enrolled, accounts and access provisioned as people rotate across projects, and artists back to work fast. You are as comfortable in a cloud console troubleshooting a VM as you are at a desk with a workstation, and you know your way around the transfer and review tools a studio lives on.

This is a junior role with a real growth path into infrastructure work as the studio grows.