IT Helpdesk Technician (B2B SaaS)
Job Title: IT Helpdesk Technician (B2B SaaS)
About the Role
We’re looking for a Helpdesk Technician to join our growing IT team and help provide a great technology experience for our employees.
This is a hands-on support role for someone who enjoys troubleshooting, helping people, and taking ownership of problems through resolution. You’ll work across employee support, laptops and devices, SaaS applications, onboarding and offboarding, and general IT operations.
We’re a relatively small IT team, so this isn’t a role where you’ll spend all day resetting passwords or following scripts. You’ll have the opportunity to work across a variety of technologies, learn how our environment operates, and gradually take ownership of more areas as you grow.
What You’ll Do
Provide friendly and responsive technical support to employees through tickets, chat, and other support channels
Troubleshoot and resolve hardware, software, account, access, and SaaS-related issues
Support both macOS and Windows devices
Help provision, configure, troubleshoot, recover, and refresh employee lapt
