Support Engineer Manager

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

 

What you’ll do

• Lead a team of Support Engineers who keep autonomous haul trucks running in production, 24/7.
• Own your team, including being its escalation point during production issues.
• Onboard new engineers and get them ready to support production.
• Know your team's technical work in depth and hold the team accountable for quality and response times.
• Step in hands-on to cover team members when needed.
• Grow engineers on your team toward Level 2.
• Partner with Robotics, Hardware, and Operations teams to resolve issues.
• Improve support processes and tooling so the team can s