Customer Success Representative
See what you can do with Prophix
Finance teams across 100+ countries use Prophix One™ to replace manual processes with intelligent planning, reporting, and automation. We are a globally connected team and we are growing. If you are looking for a role where your work reaches customers across industries and borders, and where the people around you are invested in doing great work, this is worth reading.
We have teams and offices across the UK, Europe, North America, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster.
As a Customer Success Representative at Prophix, you will be the trusted partner for a portfolio of customers, proactively engaging those who need support to unlock more value from the platform, driving stronger adoption, healthier retention, and meaningful growth. You will work closely with teams across Professional Services, Product Adoption, Customer Sales, and Marketing to deliver a seamless, high-impact experience for every customer you serve. This role is equal parts relationship builder, problem solver, and customer advocate and the work you do will directly shape how customers experience Prophix at scale.
What You Will Do
- Serve as the primary point of contact for an assigned book of customer accounts
- Build trust through consistent, responsive, and proactive communicatio
