Enterprise, Customer Experience Manager (CXM)
Enterprise Customer Experience Manager (CXM)
About the Role
Prospyr is looking for an Enterprise Customer Experience Manager to own the ongoing success of our largest and most strategic customers.
This role sits at the intersection of customer success, account management, product adoption, and strategic partnership. You’ll develop deep relationships with enterprise customers, understand how their businesses operate, and ensure they are getting measurable value from Prospyr as they grow.
You’ll partner closely with Implementation, Support, Product, Engineering, and Sales while serving as the primary relationship owner for your accounts.
What You'll Own
Enterprise Customer Relationships
Serve as the primary point of contact for a portfolio of enterprise and strategic customers.
Build relationships with owners, executives, operators, and key stakeholders across customer organizations.
Develop a deep understanding of each customer's business model, goals, workflows, and growth plans.
Establish regular customer cadences including check-ins, business reviews, and strategic planning conversations.
