Posted 6h ago•Mexico City, MX
Customer Success Operations Manager
MiddleOn-site (Mexico City)Salary undisclosed
Required Skills
SQL
Job Description
About the Role:
As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations.
What You'll Do:
- Manage end-to-end publisher account setup, optimization, and troubleshooting.
- Execute technical integrations on time with a high standard of service.
- Provide proactive yield improvement recommendations based on performance data.
- Deliver customer support within SLAs aligned to regional business hours.
- Partner with regional Sales and Business Development teams to drive account growth.
- Ensure adherence to applicable regional regulations including GDPR and CCPA.
- Collaborate cross-functionally with Sales, Product, Engineering, and Business Development.
- Produce data-driven reports with actionable insights and competitive context.
- Resolve escalations related to integrations, discrepancies, and brand safety.
- Maintain accurate Salesforce and JIRA records.
- Develop and contribute to region-spe
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