Senior Customer Success Operations Manager - AdTech - (12-Month FTC)
About the Role
12 Month FTC - Maternity cover.
Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.
As a Senior Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.
If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.
What You’ll Do
- Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
- Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
- Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
- Proactively analyse and optimise acc
