Platform Support Specialist - Remote Honduras

Location: Remote – Honduras
Employment Type: Full-Time
Reports To: Platform Support Lead

About the Role

We are looking for a Platform Support Specialist to join our team and support users and creators across a growing digital platform.

In this role, you’ll be responsible for helping users resolve account, access, feature, and transaction-related issues quickly and effectively. You’ll also play an important role in identifying recurring problems, improving support resources, and providing actionable feedback to Product, Engineering, QA, and Trust & Safety teams.

This is a hands-on individual contributor role for someone who combines strong customer service skills with technical troubleshooting, organization, and sound judgment.

Mission

Help users and creators resolve problems quickly and confidently while turning recurring support issues into improvements that create a better overall user experience.

Your First 12–18 Months

Success in this role will include:

• Consistently meeting agreed