Head of Marketing

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work — investigating, resolving, and acting on every signal across every channel that matters. We're backed by a16z, BCV, General Catalyst, and Y Combinator, and more than 1,500 companies including Linear, Cognition, Modal Labs, and Incident.io run their support and customer success workflows on Pylon.

We're looking for a Head of Marketing to own how Pylon positions, tells its story, and drives growth. This is a leadership role, not an execution-only one. You'll set the product marketing and messaging strategy that anchors everything else, run point on pipeline as a company-level number, and lead a team that already covers product marketing, brand, content, events, and performance, sharpening how they work together along the way. You'll work directly with our CEO and leadership team on go-to-market strategy at a company that's already proving out product-market fit and scaling fast.

What You'll Do

• Own product positioning, messaging, and narrative: translate what Pylon actually does into a story that differentiates us against competitors and resonates with buyers, reps, and the boar