Product Intelligence, Launch & Adoption Lead
Company Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
This hybrid position requires candidates to be based in Pune with 3-4 days of in-office collaboration per week.
Job Description
QAD is hiring a senior operator to own three connected things: how we measure whether our products are working, how we launch new products into the market, and how we keep them adopted once they're live.
The role owns the metrics layer across our product portfolio — telemetry, adoption analytics, value realization — and runs the operational mechanics of every product launch. After launch, you're the person who notices when usage decays, diagnoses why, and routes the fix to the right team. You'll partner closely with the Customer Success organization, which executes the customer-facing side of adoption work under your diagnostic direction.
This is the most operationally demanding seat on the Product Operations team and the one with the most cross-functional surface area. It reports to the Head of Product Operations.
What you'll own
Own KPI governance and the metrics layer: workflow telemetry, adoption analytics, product-health dashboards, decision outcomes vs. baseline. Standardize dual success metrics across the portfolio (product ou
