Senior Manager, Customer Experience

Company Description

QAD is a leading provider of ERP solutions purpose-built for manufacturing industries — automotive, life sciences, food & beverage, high tech, and industrial. Serving thousands of global manufacturers, QAD's Adaptive Manufacturing Cloud helps companies operate with greater precision, agility, and intelligence.

Enterprise software is entering a third era. The first gave manufacturers a System of Record — ERP that answered 'what do we have and what did we commit to?' The second gave them Data Infrastructure — the ability to move, analyse, and query that data at scale. The third era is domain-specific intelligence: AI agents that can act autonomously on manufacturing data, but only if that data has been given the context, relationships, and governed rules that allow an agent to reason correctly.

ERA — QAD's Enterprise Resource Allocation platform — is the domain intelligence layer that sits between any ERP and any AI agent. It encodes what manufacturing data means, governs what agents are permitted to do, and makes every autonomous decision traceable and accountable. 

Shift Timing: 2:00 PM – 11:00 PM IST

Job Description

As the Senior Manager, Customer Experience (Cloud Operations), you will serve as a critical operational pillar within QAD’s global Cloud Operations organization, reporting directly to the Senior Director of Cloud Operations. In this