Support Engineer, Technical / Technical Support Engineer

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

This position requires candidates to be based in Mexico; you can work remotely from your Home office. We do not offer visa sponsorship; full work authorization is required. 

Job Description

As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues, ensuring seamless installations, upgrades, and configurations of QAD products. You will leverage your expertise to perform Progress DBA tasks, including database optimization, backups, and troubleshooting. This role also demands strict adherence to the company's established quality standards, processes, and tools, ensuring consistent delivery of high-quality support.

We require a bilingual candidate who's comfortable in Global environments and working constantly with operating systems and networks, including Unix, Linux, and Windows Servers.

Your responsibilities extend to managing highly complex and escalated cases that require innovative problem-solving and a deep understanding of QAD and Progress systems. You will play a pivotal role in creating and maintaining detailed documentation of i