Assistant Manager - IT Demand Management

Key Responsibilities

Change and Release Control

1. Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact.
2. Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, ensuring informed decision-making for both changes and releases, with clear accountability and approval outcomes.
3. Own and maintain the  Change & Release Calendar, ensuring alignment between planned changes, release windows, blackout periods, and business-critical events to minimize service disruption.
4. Plan, coordinate, and govern software and infrastructure releases across environments (DEV, SIT, UAT, PROD), ensuring readiness, approvals, and adherence to agreed release windows.
5. Ensure all Changes and releases meet Change and release readiness criteria, including testing evidence, rollback plans, risk assessments, security approvals, and business sign-off prior to production deployment.
6. Maintain accurate and auditable change and release documentation, including requests, approvals, release notes, implementation steps, rollback procedures, and post-release outcomes.
7. Monitor and analyze Change & Release Manage