Manager - Contracts & Performance

The Manager, Contracts & Performance manages the day-to-day records, performance analysis, governance coordination and commercial documentation required for effective oversight of contracted security workforce services.

The role maintains contract registers and trackers, validates supplier evidence, prepares governance packs and dashboards, records decisions and drives actions through to closure.

The Manager acts as the working-level interface across operations, suppliers and corporate functions, identifying performance concerns and opportunities to improve consistency, value and economies of scale.

Key Responsibilities

CONTRACT RECORDS AND GOVERNANCE CONTROLS

• Maintain contract registers, key dates, obligations, deliverables, owners, changes and supporting records.

• Maintain action, risk, issue, decision, mobilization and recovery trackers.

• Maintain auditable meeting, correspondence, approval and evidence records.

SUPPLIER PERFORMANCE MONITORING

• Monitor KPIs and SLAs against approved definitions, thresholds and evidence requirements.

• Validate reported results against workforce, attendance, training, deployment and service records.

• Maintain scorecards and dashboards and identify recurring concerns.

PERFORMANCE GOVERNANCE

• Prepare governance packs, scorecards, risks, issues, actions and decisions.

• Coordinate and quality-check supplier and internal stakeholder