Senior Manager - Performance Improvement & Value Creation

Drive operational performance, efficiency, and value creation across City Operations by identifying revenue opportunities, improving productivity, supporting performance management, and providing robust inputs to annual and multi-year planning. The role will act as an internal advisor to City Operations functions, translating operational data and business insights into practical initiatives with measurable financial and operational outcomes.

Value Creation & Revenue Optimization

·    Identify, assess, and prioritize revenue opportunities across City Operations, including Operations & Maintenance, Fire & Life Safety, Medical Operations, Command & Control, Health, Safety & Environment, Technology, Events Operations, and other operational functions

·    Develop business cases supported by the Finance department on financial models to evaluate commercial opportunities, cost-recovery mechanisms, pricing options, and operational sustainability

·    Partner with operational functions and relevant corporate teams to shape opportunities, validate assumptions, define ownership, and support implementation.

·    Benchmark commercial and operating practices against relevant city, infrastructure, utility, real estate, transport, and public-sector operators.

Operational Efficiency & Continuous Improvement

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